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Shipping & Returns

Shipping Information

We know you want to get your new jump rope and start training as soon as possible. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Free Standard Shipping: On all orders over $50.00 within the United States.
  • Standard Shipping Rate: Flat rate of $4.99 for orders under $50.00.
  • Delivery Estimates: Standard shipping typically takes 3 to 5 business days once shipped.

[Note to Owner: Adjust the shipping times and rates above as needed based on your actual supplier/fulfillment setup.]

Returns & Exchanges

We stand behind the quality of our gear. If you are not completely satisfied with your purchase, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all tags or included tools (like adjustment wrenches) intact. We do not accept returns on items that show signs of heavy use or wear and tear.

How to Start a Return

To start a return, please contact us at returns@redsurgefitness.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damaged product in your email to our support team.